Delete your account and data

Delete your account

To delete your account from within the app, follow these steps:

1. 1Open the SugarFlag app.
2. 2Go to the Profile tab.
3. 3Tap Delete Account.
4. 4Confirm the deletion when prompted.

This will permanently delete your account and all associated data.

Delete data without deleting your account

If you want to remove specific data but keep your account:

• You can delete individual scans from your scan history directly in the app.
• To request partial data deletion, email info@sugarflag.com with details of what you'd like removed.

Can't access the app?

If you no longer have access to the app, you can still request account and data deletion:

• Email info@sugarflag.com with the email address associated with your account.
• We will process your request within 30 days.

What gets deleted

When your account is deleted, the following data is permanently removed:

• Account information (email, profile)
• Scan history and scan images
• Subscription metadata (the subscription itself is managed by Apple/Google)
• Local app data

What may be retained

In certain cases, limited data may be retained after account deletion:

• Data retained for up to 30 days for deletion workflows, backups, and fraud prevention.
• A hashed identifier derived from your email, used for abuse prevention (detecting repeated free-tier exploitation).
• Records required to be kept by law.

For complete details, see our Privacy Policy.